Refund policy

Refunds

Rather than returning items, you can reach out to us for a full refund, within 30 days of arrival. Why? Because returns go against our commitment to sustainability; each return leaves a carbon footprint. So, simply email us, explain the issue, attach a picture, and we will refund you in full. Afterwards, if feasible, please consider donating your product to a local charity or recycling it.

 Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at eac@eternalascension.ca.